bEST Technology Suite

Tungsten TotalAgility® is a digital transformation platform that accelerates high-value customer journeys to a positive result, journeys such as new customer onboarding, claim processing, loan automation, citizen service provision, supplier management, and more. The platform digitizes individual touchpoints in those customer journeys, for example the gathering or sending of documents or the digital signing of new contracts, and cuts latency between the touchpoints.

TotalAgility delivers more value at each human touchpoint and links traditional and digital channels to efficiently serve omnichannel customer journeys. It automates touchpoints that previously required human intervention and can remove the need for analog and paper-based interactions entirely– so Tungsten customers operate much more efficiently and their customers are happier.

The TotalAgility digital transformation platform delivers a unique combination of capabilities unified in an open technical architecture.

Capture allows any document from any source to be

ingested into and understood by a business process—automatically. Supported capture sources include TWAIN and ISIS scanners, mobile and tablet devices, MFPs, email, fax, watched folders, and web services.

Process and case management automates routine workflow and streamlines case management processes for better compliance, human decision-making, ad-hoc activity and process visibility.

Process intelligence and system monitoring provides actionable analytics for any business process, helping businesses make informed, effective decisions sooner, and providing valuable insight to drive process optimization.

Mobile & omnichannel access engages customers, partners, suppliers and employees on any device at any stage of a business process, delivering rich experiences on mobile devices and supporting the broad spectrum of digital and physical channels businesses must support.

Robotic process automation automates the acquisition and integration of information —from websites, portals and other hard-to-reach sources—into a business process and customer journey. This eliminates the people-intensive, manual integration still in place in many organizations.

Customer communication accelerates engagement via low-latency, two-way, omnichannel customer communication that’s faster, more targeted and less expensive.

E-signature makes crucial agreements possible faster while allowing customers the flexibility to use any signature format they wish.